Archive for июля 2015
W HOTEL, St. Petersburg
01 июля 2015
5-star
hotel belonging to the world famous chain is located at the very heart of St.
Petersburg, just a few steps away from St. Isaac Cathedra, Nevsky prospect and
the Palace Square. Not that it’s amazing only because of having been awarded with premiums as the best new hotel
in Russia (the hotel was opened in 2011 and this place is visited by
world-famous stars.
It’s
amazing because of its unique approach towards guests and business in general.
Behind its luxurious rooms in Faberge style interpreted by famous designer
Antonio Citterio and one of the most elitest parties with the participation of
celebrities from fashion area, music and design, true love is hidden: love
towards the business and reverent, absolutely democratic attitude towards any
person entering into its doors. We interviewed Julia Luppian, who became our
guide into the hotel’s space and presented us wonderful and unforgettable trip
along magic places of St. Petersburg.
IDEA
-The chain
“W” appeared in 1998 in New-York. There was no coincidence, as exactly in that
“alive” city feeling all modern tends were people that wanted to created place,
where one would have not just rest, but also will get energy. In fact, they
have made revolution in the hotel business by having created 5-star hotel,
which concept is focused on music, fashion and design.
Our hotels
always have exhibitions, show rooms, fashion shows, famous DJs play here. So,
guests always know that here they can not only have rest, but also know
something new. Apart from that, “W” means world of “WOW”. And “double you” means you & you, meaning “we” and “guests” (is
smiling).
HOSPITALITY PHILOSOPHY
-Our
philosophy is “Whatever – Whenever”. When guests come here, they know that
their whims will be complied. For example, in summer time guests want parties
at yachts and mostly private parties (when there nobody apart from them). Also
we had guests that wanted to fly on helicopters. That time there were some
difficulties, flights were impossible and we sent them to vertical wind tunnel
– they wanted to fly and we gave it to them! We never say “no” – we always have
“yes, a bit later”. One more situation. One guest told us (before his coming)
he wanted to see sun very much and I told him: “no problems”. That day, when he
came, it got colder and it was raining. Nevertheless, we found way: we found a
ball with the shape of the sun and we put it into the guest’s room. Then we
received happy letters from him thanking us. We are not afraid of
experimenting.
